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Content Crest Media

TERMS AND CONDITIONS

Content Crest Media

Gujarat’s Premier Media Production & Marketing Agency

These Terms and Conditions (“Agreement”) form an integral part of the quotation provided by Content Crest Media (“Company,” “CCM,” “We,” “Us,” or “Our”) to the client (“Client,” “You,” or “Your”). By accepting the quotation or engaging Our services, You acknowledge that You have read, understood, and agree to be bound by these terms and conditions in their entirety.

1. QUOTATION AND ACCEPTANCE

1.1 The quotation provided is valid for a period of thirty (30) days from the date of issuance unless otherwise specified. After this period, pricing and availability are subject to review and revision.

1.2 Acceptance of the quotation may be communicated through written confirmation (email or letter), execution of a service agreement, payment of the advance amount, or commencement of services.

1.3 The quotation is based on the specifications, requirements, and information provided by the Client. Any change in project scope, specifications, or requirements may result in revised pricing.

1.4 All quotations are subject to availability of resources, talent, locations, and equipment at the time of project commencement.

2. SCOPE OF SERVICES

2.1 The services to be provided by the Company shall be strictly limited to those expressly set forth in the quotation, Service Agreement, or Statement of Work executed between the parties.

2.2 Any services, deliverables, work products, or additional requests not explicitly included in the agreed scope shall be deemed excluded from this Agreement and may be subject to additional charges.

2.3 The scope of work includes only the deliverables and specifications mentioned in the quotation. Related or incidental services not specifically mentioned are not included unless expressly agreed in writing.

3. PAYMENT TERMS

3.1 Media Production Package Payment Terms (One-Time Payment)

Unless otherwise specified in the quotation, the standard payment schedule for media production projects (photography, videography, branding, design, events) shall be:

• 50% Advance Payment is required to confirm the project and secure resources
• 25% Upon Completion of Production (after shoot completion or design first draft)
• 25% Upon Final Delivery (upon delivery of final edited deliverables)

3.2 Subscription Package Payment Terms (Recurring Payment)

For subscription-based service packages (monthly retainer packages, social media management, digital marketing services), the following payment terms shall apply:

• Advance Payment: A payment equivalent to two (2) months’ package fee is required upon signing the Agreement. One month’s payment will be applied toward the first month of service, while the other month’s payment will be credited toward the final payment upon completion or termination of the subscription.
• Monthly Payments: The package fee for each subsequent month must be paid in advance, within three (3) days before the start of the month. Failure to make timely payments may result in suspension of services until payment is received.

3.3 General Payment Terms

3.3.1 All payments shall be made in Indian Rupees (INR) through bank transfer, cheque, online payment, UPI, or other mutually agreed payment methods.

3.3.2 Payment shall be deemed received only upon credit to the Company’s bank account or clearance of cheque.

3.3.3 Late payment beyond seven (7) days from the due date shall attract interest at the rate of eighteen percent (18%) per annum or the maximum rate permissible under applicable law, whichever is lower.

3.3.4 The Company reserves the right to withhold delivery of final deliverables, suspend ongoing services, or terminate the Agreement in case of non-payment or delayed payment beyond fifteen (15) days from the due date.

3.3.5 All bank charges, transaction fees, payment gateway charges, or GST on payment gateway charges shall be borne by the Client.

3.3.6 For projects with customized payment milestones, the specific payment schedule mentioned in the quotation shall supersede the standard payment terms.

4. TAXES AND STATUTORY CHARGES

4.1 All fees, charges, and amounts specified in the quotation are exclusive of Goods and Services Tax (“GST”) and any other applicable taxes, levies, or statutory charges.

4.2 GST at the prevailing rate of eighteen percent (18%) or as applicable under law shall be added to all invoices and shall be payable by the Client in addition to the quoted service fees.

4.3 The Company reserves the right to adjust the GST rate or add any new taxes, levies, or statutory charges as may be imposed by the Government of India or State Government.

4.4 Proper GST invoices shall be issued for all payments received, and the Client shall be entitled to claim input tax credit as per applicable law.

5. PROJECT TIMELINE AND DELIVERY

5.1 The estimated timeline mentioned in the quotation shall commence only upon: (a) Receipt of advance payment; (b) Receipt of all necessary information, content, materials, and approvals from the Client; and (c) Confirmation of project schedule and availability of resources.

5.2 For media production services (photography and videography): (a) First cut or preliminary version shall be delivered within (Given Timeline) working days following completion of the shoot; (b) Final deliverables shall be delivered within (Given Timeline) working days following receipt of Client’s consolidated feedback on the first cut.

5.3 For design services (branding, graphics, packaging): (a) Initial concepts shall be presented within five (5) to seven (7) working days from receipt of complete brief; (b) Final deliverables shall be provided within three (3) to five (5) working days after final approval.

5.4 The minimum turnaround time for any service request, subject to project complexity, shall be forty-eight (48) hours from the date of receipt of complete information and materials from the Client.

5.5 Working days shall be calculated excluding Saturdays, Sundays, public holidays observed in Gujarat, and days when the Company’s operations are closed.

5.6 Timeline extensions may occur due to: (a) Delays in receiving complete information, approvals, or materials from the Client; (b) Changes in project scope or specifications; (c) Force majeure events or circumstances beyond the Company’s reasonable control; (d) Additional revision rounds beyond the included limit. The Company shall not be held liable for any consequential damages, losses, or expenses arising from delays in delivery, provided such delays are communicated to the Client in reasonable time.

6. DELIVERABLES AND INTELLECTUAL PROPERTY

6.1 The Company’s obligation under this Agreement is strictly limited to delivering the final, edited, and approved work product as specified in the quotation and agreed scope of work.

6.2 Raw footage, unedited photographs, source files, outtakes, preliminary designs, rejected concepts, and any other preliminary or intermediate materials (“Raw Materials”) generated during the production or creative process shall remain the exclusive property of the Company and shall not be provided to the Client unless expressly agreed otherwise in writing and upon payment of additional charges.

6.3 Upon full payment of all fees due, the Company grants the Client a non-exclusive, perpetual license to use the final deliverables for the Client’s business purposes as agreed.

6.4 The Company retains the right to use the final deliverables, behind-the-scenes content, and work process documentation for the Company’s portfolio, promotional materials, marketing activities, case studies, and award submissions unless the Client expressly objects in writing.

7. REVISIONS AND AMENDMENTS

7.1 The quoted service fee includes a maximum of two (2) rounds of revisions per deliverable unless otherwise specified in the quotation.

7.2 Any additional revisions, modifications, or amendments requested beyond the included two rounds shall be subject to additional charges calculated on a pro-rata basis or at the Company’s standard hourly rate.

7.3 All revision requests must be submitted in writing (email) with clear, consolidated feedback. The revision cycle shall not exceed ninety (90) days from the delivery of first cut.

8. CLIENT RESPONSIBILITIES

8.1 The Client shall provide all necessary information, content, materials, briefs, specifications, brand guidelines, and approvals within the timeline specified in the project schedule.

8.2 For product photography and videography, the Client shall ensure timely delivery of products to the studio location at least twenty-four (24) hours prior to shoot and prompt collection within forty-eight (48) hours of shoot completion. Storage charges of INR 500 per day apply thereafter.

8.3 The Client shall obtain all necessary consents, releases, and permissions from individuals appearing in the content.

9. OUT-OF-STATION PRODUCTION EXPENSES

9.1 For all production activities conducted outside Ahmedabad, Gujarat, the Client shall bear all costs including transportation, accommodation, meals, daily allowances, equipment transportation, and local conveyance. Such expenses shall be estimated in advance and reimbursed upon presentation of valid receipts.

10. CASTING AND TALENT SERVICES

10.1 Unless expressly included in the quotation, all payments to talent (actors, models, influencers, makeup artists, stylists) shall be the Client’s responsibility.

10.2 The Company shall charge an agency management fee of ten percent (10%) of total talent costs for coordination services.

11. LIABILITY FOR DAMAGES

11.1 The Client shall bear sole liability for any damage to, loss of, or destruction of products, materials, or property provided by the Client or at the production location.

11.2 The Client shall indemnify and hold harmless the Company against any claims, losses, or expenses arising from such damages.

12. LIMITATION OF LIABILITY

12.1 The Company’s total aggregate liability under this Agreement shall be strictly limited to the total fees paid by the Client for the specific project giving rise to the claim.

12.2 To the maximum extent permitted by law, the Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages; loss of profits, revenue, business opportunities; loss of data or goodwill; business interruption; or costs of procurement of substitute services.

13. CANCELLATION AND REFUND POLICY

13.1 Cancellation before work commencement: Seventy-five percent (75%) of advance payment refunded, twenty-five percent (25%) retained as booking charges.

13.2 Cancellation after work commencement: No refund; all payments made shall be non-refundable.

13.3 For shoot-based services, cancellation within forty-eight (48) hours of scheduled shoot date shall be treated as work commenced with zero refund. Rescheduling charges of ten percent (10%) to twenty-five percent (25%) may apply.

14. SUBSCRIPTION PACKAGES

14.1 Subscription packages shall be valid for twelve (12) months with a minimum lock-in period of six (6) months.

14.2 After the lock-in period, either party may terminate by providing one (1) month’s prior written notice.

14.3 Unused deliverables or services from the subscription package shall not be refunded or carried forward beyond the subscription term.

15. CONFIDENTIALITY

15.1 Both parties agree to maintain confidentiality of all proprietary, confidential, or sensitive information disclosed during the engagement. This obligation shall survive termination for three (3) years.

16. FORCE MAJEURE

16.1 Neither party shall be liable for failure or delay in performance due to causes beyond reasonable control including acts of God, natural disasters, pandemics, war, terrorism, government actions, strikes, or equipment breakdown. If a Force Majeure Event continues for more than sixty (60) days, either party may terminate without liability.

17. GOVERNING LAW AND JURISDICTION

17.1 This Agreement shall be governed by the laws of India.

17.2 Any disputes shall be subject to the exclusive jurisdiction of courts in Ahmedabad, Gujarat, India.

17.3 Parties agree to attempt resolution through good faith negotiation and mediation before initiating legal proceedings.

18. GENERAL PROVISIONS

18.1 Entire Agreement: This Agreement constitutes the entire agreement between the parties and supersedes all prior negotiations or agreements.

18.2 Amendments: No amendment shall be valid unless made in writing and signed by authorized representatives of both parties.

18.3 Severability: If any provision is held invalid, such provision shall be severed and the remaining provisions shall remain in full force.

18.4 Assignment: The Client may not assign this Agreement without prior written consent of the Company.

18.5 Independent Contractors: The parties are independent contractors. Nothing herein creates a partnership, joint venture, or employment relationship.

18.6 Notices: All notices shall be in writing and delivered to addresses specified in the quotation.